Explore Data Use and Retention
Our policy is written around the minimum data needed to run your account, confirm wallet references, and answer a support request. When you use DANA, OVO, GoPay, or QRIS, we keep the transaction reference and status so the right account can be matched; we do not
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ask for extra payment details inside the policy flow. Whether you open from Makassar or another Indonesian city, the rules stay tied to the data we actually hold, and any access or eligibility question depends on local law and is available only where local law permits.
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We may keep logs longer when fraud checks, dispute handling, or legal duties require it. If a request falls outside what we can do, we say so plainly and point you to the next available channel.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.